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At Resin Rubber, we aim to get your orders to you quickly and safely. This Shipping Policy explains how we process, ship, and deliver products to our customers.
All orders are processed within 1-3 business days. During high-volume periods, processing may take slightly longer, but we always aim to dispatch your order as quickly as possible. Orders placed on weekends or public holidays will be processed on the next business day.
We ship through trusted freight and delivery partners from our distribution locations. At checkout you choose whether the order goes to your shop or is drop-shipped to a customer’s job site, and you give us the delivery address. You can also pick the distribution location you’d like it to ship from.
Freight is not charged at checkout. The price you pay online covers the products and any applicable sales tax. After you place your order, our team quotes the freight separately, based on:
We confirm the freight cost and the expected delivery date with you before your order is dispatched.
We ship to addresses in the United States and Canada. Delivery times to Canada may vary depending on customs processes and local regulations. Buyers are responsible for any customs duties, taxes, or import fees charged on deliveries to Canada.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status and delivery progress of your shipment at any time.
If your package is delayed, lost, or arrives damaged, please contact us immediately with your order details. We will work with the shipping carrier to resolve the issue as quickly as possible.
Please double-check your shipping information at checkout. Resin Rubber is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
If your order is returned to us due to being undeliverable or refused, additional shipping costs may apply to resend the package.
Depending on product availability, your order may be shipped in multiple packages. If this happens, you will receive separate tracking information for each shipment.
If you have any questions about your shipment or need help with your order, you can reach us through our contact page. Our team is always ready to assist you.