Warranty Policy

At Resin Rubber, we stand behind the quality of our resin-bound rubber materials. This Warranty Policy explains what is covered, what is not covered, and how to request warranty assistance.

Product warranty coverage

All Resin Rubber materials come with a manufacturer’s warranty that covers defects in material quality under normal use. This warranty ensures that the products you receive are free from manufacturing faults at the time of delivery.

What the warranty covers

• Manufacturing defects in the materials
• Incorrect or contaminated product batches
• Premature material failure caused by production errors
• Missing or incorrect items in your order

If any issue is covered under warranty, we will replace the affected materials at no additional cost.

What the warranty does not cover

Because Resin Rubber is a material supplier and does not perform installations, the warranty does not cover:

• Improper installation or application
• Surface failures caused by poor groundwork or drainage issues
• Damage caused by misuse, accidents, or neglect
• Wear and tear from normal use or environmental exposure
• Color variation due to UV exposure or weathering
• Damage caused by using non-approved additives, resins, or mixing methods

Any issue resulting from installation must be handled directly with the installer.

Installer responsibility

We supply resin-bound materials but do not provide installation services. If your project is installed by a third-party installer, any workmanship issues must be addressed directly with them. Their own warranty or guarantee (if provided) applies to installation quality.

Duration of warranty

Standard material warranty: 12 months from the date of purchase. This covers manufacturing defects only and does not apply to normal aging or environmental effects.

Filing a warranty claim

To submit a warranty claim, please provide:

• Your order number
• A detailed description of the issue
• Clear photos or videos of the affected area
• Information about the installer (if applicable)

Our support team will review your claim and respond within 3-5 business days.

Replacement of materials

If your claim is approved, the affected materials will be replaced at no cost. Shipping charges for replacement products may be covered depending on the situation.

Limitations of liability

Resin Rubber is not responsible for:

• Installer errors or poor workmanship
• Damage caused by incorrect handling, storage, or mixing
• Surface failures due to structural issues, moisture, or substrate movement

Our liability is limited solely to the replacement of defective materials.

Contact us

If you have questions about the warranty or need to file a claim, contact our support team.